AI Use Case Can Robotics Help a Law Firm

Apologies for the delay in posting.  Had a house move and busy work schedule that took precedence.

So continuing on examples of how AI would aid this international law firm we now look at how Robotics ( The third arm of AI ) could assist the company to differentiate in the market place.

Organization Process Enhancement with Robotics

Given that the use case being described is for a law firm; this will neede some creativity. A caveat, that I have learned over the years; is that lawyers; do not like technology getting in-between them and their clients.

Lawyer training in communication and arguing. Using a AI technology such as Integrating this technology into a robot could aid in training. The robot could talk and listen to how they speak. This would to help lawyers imporve thier public speaking. This would also support a strategic imperative. It would reinforce the strength of the industry focused team that they have across the country.

Legal document and case file management. Lawyers have to be exact on how a case file or docket is organized and managed. Since physical documents are still required in legal cases; a robotic system could be used to manage these. The robot could organize and move case dockets and documents throughout the office.

Robotic Process Automation (RPA) for collection, routing and processing of student resumes and supporting documentation. RPA would automate documents coming into the organization. As well as automatic scheduling of first and second interviews of the students. This would reduce time and cost; as well as standardize the hiring co-ordination process.

Cost leadership, differentiation, or focus to give them a competitive edge.

This national law firm could realize specific advantages with robots. An anthropomorphic robot that is able to train lawyers to speak more effectively would reduce cost. Also enhance differentiation and improve focus as market strategies. Automating the training process would be done with reduced internal costs. As well as direct feedback for each lawyer versus classroom training. Each team would be better trained and so have greater advantage in focus and differentiation.

Robotic processes can also function in the background of the firm. File management throughout the office would give administrative staff time to focus on more complex cases tasks. Also, by automating the mundane tasks of resume collection. Coordination and ingestion into the NLP system; described last post, would reduce cost. As well as be a competitive differentiation against other law firms. Intelligent robotic back office functions ensures standardization. Audibility of hiring processes would improve trust in AI. Automation of legal case file management allows the firm to differentiate on market focus and differentiation.

Technical and Managerial requirements

There would be greater challenge with implementing robots. Greater disruption to processes and work culture could occur. Executive participation and oversight again would Manyred. Many surveys or assessments would need to be taken over the roll-out to ensure adoption and use is successful.

For the communication skills training robots a change management team of HR, Practice Leaders; as well as robot handlers would be required. Given that; the AI technology would need to be integrated to a robotic interface. An assessment of the “friendliest” robot would help with how lawyers will interact with it. As for the robot case file manager. IT and Records Managers as well as administrative resources would be needed to train the robots on the entire process of case file management. As well a training plan for the physical introduction to case file moving robots and how they will interact with office staff.
Use of Robots would be outside of the original business and IT strategy. The other two initiatives (Robotic Communication training and RPA for hiring process) would need a change in the IT strategy but not the business strategy since they are both back office functions.

An assessment would have to be made of the communication skills of each lawyer before using the robot. The AI software can segment and record each lawyer so reports and performance improvements can be measured. A tech resource would need to be available for technical issues; since robots need to handled when dealing with human interactions.

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