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Update and Observations May 2014
I have been meeting with government and healthcare organizations over the past few months and it apparent that there is a general frustration with existing work based technology and applications. I have discussed this earlier; that we are technically “rich” in our personal lives and technically “poor at work. ERP, HRMS and CRM systems that…
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What will be covered at the IBM ECM Solution Summit in DC on Oct 17
I will be attending the IBM ECM Solution Summit in DC on Oct 17th. One of the sessions is very timely: Loss Prevention or others may call it Fraud, Abuse and Waste. It is an area in any progressive government where one can get back monies or services lost due to people or organizations taking…
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The demise of Water Cooler Decision Making
On a recent meeting I had with a government department wrestling with providing better service; and to improve effectiveness and efficiency to it’s workers: I started to discuss how government departments are attempting to eliminate water cooler decision making within in it’s programs. They looked at me with a strange look. I sometimes get…