The Whizbang Weekly

  • Unlocking Customer Success with Generative AI Strategies

    In 2025, customer success executives can leverage generative AI to transform their strategies, improve interactions, and enhance productivity effectively. By closing insights gaps, revolutionizing playbooks, scaling personalization, and ensuring ethical governance, organizations can anticipate customer needs, reduce churn, and enhance revenue, ultimately integrating AI as an enabler rather than a replacement.

    Campbell Robertson

  • Why Customer Success Management is Essential in a Recession

    In an uncertain economy where customer experience is declining, Customer Success Management (CSM) emerges as vital for retaining and growing customer bases. Organizations prioritizing CSM can transform challenges into growth opportunities. Strategies focus on robust customer health monitoring, efficient resource allocation, and emphasizing value to enhance retention and build resilience during downturns.

    Campbell Robertson

  • Customer Success Strategies: Embracing AI for Growth

    In 2025, Customer Success Management is transforming into a strategic growth driver through AI and emerging technologies. This evolution enhances predictive insights, personalized customer journeys, and efficient onboarding. With the CSM market projected to grow significantly, organizations must integrate AI tools and prioritize collaboration among teams to maximize customer engagement and satisfaction.

    Campbell Robertson

  • Transform Your CSM with Predictive AI Tools

    In the bustling world of business today, have you ever wondered what truly sets the leaders apart from the rest? It’s not just about innovative products or catchy marketing campaigns. It’s about leveraging cutting-edge technology to enhance the customer experience. At the forefront of this technological wave is Generative AI, a powerful tool that’s transforming…

    Campbell Robertson

  • The Battle Over Ghibli’s Artistic Style in AI Generation

    The recent viral phenomenon of ChatGPT generating images in Studio Ghibli’s distinctive style has raised serious questions about whether OpenAI trained its image generation models on copyrighted Ghibli content without permission. While there is no definitive confirmation, evidence points to a complex situation with significant copyright implications. The Conflicting Policies Within OpenAI One of the…

    Campbell Robertson

  • Understanding Agentic RAG for Business Efficiency

    AI adoption is accelerating across enterprises, with many organizations already implementing Retrieval Augmented Generation (RAG) systems to power knowledge-driven applications. But while traditional RAG has proven valuable, its static approach is increasingly insufficient for complex business needs. Enter Agentic RAG – an approach that transforms passive information retrieval into intelligent orchestration. As organizations push toward…

    Campbell Robertson

  • The Future of AI: Quantum Computing’s Impact

    Quantum Computing and AI: A Strategic Imperative for Executives Quantum computing and artificial intelligence (AI) are no longer just buzzwords—they are transformative technologies reshaping industries. Their convergence offers unprecedented opportunities to solve complex problems, from optimizing supply chains to accelerating drug discovery. For technical executives, it is critical to understand the synergy between quantum computing…

    Campbell Robertson

  • Lessons from Old Hollywood: How Regulation Fuels AI Creativity

    ….and stop winging. I am getting sick and tired of AI Vendors moaning and complaining. They cry in their lattes about regulations and compliance inhibiting innovation and competitiveness. We just have to look at how entire industries in the past managed to create and innovate under very strict regulations and laws. In the Zoom calls…

    Campbell Robertson

  • Cognitive Impact Protocol: Get One Now!

    The Double-Edged Algorithm: Preserving Human Cognition in the Age of Generative AI Have you heard of the term Cognitive Impact Protocol? Well you should; as this has a major negative impact on how productive your knowledge workers will be. As we navigate the transformative landscape of generative AI, a paradox emerges: while AI enhances productivity,…

    Campbell Robertson

  • The AI Privacy Paradox: Navigating Innovation and Ethics in the Age of Regulatory Uncertainty

    Technical leaders stand at a critical juncture where the exponential value of AI systems collides with escalating privacy concerns. The AI privacy paradox – the tension between data-hungry machine learning models and the ethical imperative to protect individual rights – has become the defining challenge of enterprise AI adoption. As governments weigh deregulation to spur…

    Campbell Robertson